Returns and exchanges

If you received a standard item of satisfactory quality and decide to withdraw from the distance contract, notify us within 14 calendar days of receiving the item: 096-572-93-83 or cossack.workshop@gmail.com. Include your order number, the product name and your preferred contact details for a reply. The period begins when you receive the piece, not when you pay for it or production begins.

Keep the item unchanged, without signs of use, complete with its original functionality and any attached labels. Opening the packaging for inspection does not in itself remove your right to return the item. A receipt, an electronic payment document or the order details may serve as proof of purchase. We do not require copies of your passport or tax number for a standard return.

How to send the piece back

1. Contact us using the details above. We will provide the recipient details and Nova Poshta branch for the return; the sole proprietor’s registered address is not an address for parcels.
2. Pack the piece safely for transport and send it using the agreed method. Tell us the shipment tracking number.
3. The seller bears the costs associated with returning an item when you lawfully withdraw from a distance contract. We will arrange payment for shipping or reimburse documented costs.

We refund payment using the agreed method without undue delay and within the statutory time limits, usually no later than seven calendar days after receiving the returned piece. If the item was paid for by cash on delivery, we will agree on a bank transfer refund to the buyer’s account. You only need to provide the details required for the transfer.

Personalized pieces

The right to withdraw in relation to an item of satisfactory quality does not apply to a piece made or altered to an individual order that cannot be sold to another person, or could only be sold at a substantial financial loss. This may apply to an agreed name inscription or personal engraving. Making a standard model after an order is placed does not in itself remove the right to return it. We explain any restrictions for the specific personalization before confirming the order.

If there is a defect or an error in the order

If the piece is damaged, defective or does not match the agreed specifications, contact us by phone or email. If possible, include photos or video to help us assess the issue faster. Rights relating to faulty goods are defined by law and also apply to personalized pieces; they are not limited to 14 days. Where required by law, we will arrange the return of a defective item separately at our expense.

Seller: sole proprietor Oleksii Oleksandrovych Lynnyk. Detailed terms are set out in the Public Offer Agreement.